Our Commitment

Shipping Policy

Every order is handled with intention and care

Shipping & Fulfillment

At Bunmi, every order is handled with intention and care.

Because many of our pieces are prepared upon order, please allow 3–5 business days for processing before shipment. Once your order has been prepared, it will be shipped via our selected carrier.

Estimated delivery time after shipment: 2–5 business days (U.S.)

Total estimated timeframe: 5–10 business days from order date.

You will receive a confirmation email with tracking information once your order has shipped.

We do not rush the process. A Signature Lady never does.

Order Accuracy

Please ensure that your shipping address is entered correctly at checkout.

Bunmi is not responsible for:

  • Incorrect or incomplete addresses provided at checkout
  • Packages marked as delivered by the carrier
  • Delays caused by the shipping carrier

If a package is returned due to address error, the customer is responsible for reshipping fees.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, Bunmi is not liable for lost or stolen packages.

If you believe your package has been misplaced, we encourage you to:

  • Contact the carrier directly.
  • Check with neighbors or your leasing office.

We are happy to assist with filing a claim, but responsibility rests with the carrier once delivery is confirmed.

Shipping Delays

While we strive to meet all estimated timelines, unforeseen circumstances such as weather, holidays, or carrier delays may extend shipping times.

We appreciate your grace and understanding.

Returns & Exchanges Policy

Due to the hygienic nature of hair extensions and to maintain the highest quality standards for all guests, all sales are final.

Exchanges are only accepted if:

  • The item was received defective,
  • You notify us within 3 days of delivery,
  • The item remains unused, uninstalled, and in original packaging with seals intact.

For approval, email hello@bunmicollection.com with order number, photos, and details. If approved, the customer will be responsible for the return shipping label.

Order Changes & Cancellations

Orders cannot be modified or canceled once processing has begun.

Please review your order carefully before completing your purchase.

Exclusive Membership

JOIN THE BUNMI SOCIETY

  • First access to private releases.
  • A seat at the table when shaping our next textures.
  • Signature hair care routines built for longevity and timeliness.
  • For women whose standards are non-negotiable.